Five points to consider when switching telecom provider

Published on Friday, September 16, 2016
Videotron Business Solutions - Smart Migration

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Businesses of any size stand to make big gains in productivity by improving their telecommunication solutions. But many fail to take advantage of these gains because they’re unwilling to switch providers.

Videotron’s Smart Migration program answers questions about how to approach a migration project to make the best of your telecommunication services.

1. When should I start considering changing telecom provider?

Businesses should begin by asking themselves some simple questions: Are our growth opportunities being held back by out-of-date technology? Are we delaying projects because our network can’t support them?

A stable Internet or phone service is so much more than just a commodity. It’s about maximizing customer service, productivity and ultimately sales.

“Companies have to ask themselves what the cost is of not evolving, given that businesses are becoming more dependent on telecom services,” said Pascal Villeneuve, technical support director at Videotron Business Solutions.

“This is the starting point to determine the level of the service needed for your business. After that you can establish an appropriate budget.”

2. Once, we’ve decided we need to adapt our telecommunications solution to our growing business needs, what are the next steps?

There is a dizzying array of options when it comes to telecom solutions that claim to improve your business. So it’s important to choose wisely.

Villeneuve says clients need to understand what is being offered to them. A serious telecoms provider should be able to explain complex network solutions in down-to-earth language. That allows clients to better choose solutions that will help them meet their business goals.

They also need to ensure the solution is tailored to their needs. “Every company has its own culture, and it’s important for customized solutions to reflect that reality,” Villeneuve said.

As part of the personalized service it offers to large and small businesses alike, Videotron also helps support businesses with long-term planning.

“We offer solutions that not only solve existing problems, but future ones as well,” Villeneuve said.

“It’s important to design solutions according to your business plan. The business has to drive the network, not the other way around.”

3. Are there any risks when switching service providers?

Switching providers is not simply about choosing products and services. It’s also about working with a company that will take the time to design a migration plan.

“One of the most common reasons why businesses hesitate to switch providers is that they can’t afford to lose service during the migration,” Villeneuve said.

Videotron has several ways that allow businesses to transfer to higher-performing solutions without any interruption in service to the client, or the day-to-day running of the business.

The key to a successful transfer, for Villeneuve, is avoiding the cookie-cutter approach. Each migration plan has to be tailored to the business.

“If a company has multiple sites to migrate, for instance, we can build a multi-step approach where the traffic of one site will be re-routed to another site while the migration is performed to ensure we do not impact the business” he said.

“Understanding every company’s business reality is key for migration success.”

4. Will switching providers really add value to my business?

Some, like Videotron, offer convergence across platforms, allowing clients to achieve economies of scale.

Choosing the right provider can go a long way towards overcoming any of the potential hassles that may arise when migrating.

Another consideration to keep in mind, especially for larger businesses, is a provider’s ability to handle multi-site or complex migrations. Do they have the expertise to streamline telecoms across 20 — or 200 — different locations?

Companies shouldn’t be daunted by the transition process, Villeneuve said, as they risk losing savings and productivity if they keep the status quo. Moreover, solutions can be scaled to every size of business, allowing even the smallest companies to stay up-to-date with technology.

A telecom provider should help a business identify its needs, and then take care of the migration process’ technological side.

“Our job is to build the best business solution possible, one that will respond to the specific needs of that business and optimize its infrastructure for better performance,” he said.

5. Don’t all telecom companies offer the same thing?

One easy way to differentiate among telecom suppliers is experience. This is especially important to keep in mind when considering migrating solutions.

How many times have they performed this operation with companies similar to mine? How do I know I am benefiting from the best practices in the industry?

Videotron performs thousands of migrations every year. Its individualized approach to each migration project means every client gets the benefit of the company’s experience and one-stop-shop approach.

Besides experience, clients should also be looking for telecom providers with stable and secure networks. Other key elements to consider are after-sale service and the quality of customer care and technical support.

“We want to support our clients throughout the process so that they can have success and better performance. We want to be there to offer the best experience possible and support their growth over the years.”

 

Author:
Vidéotron Service Affaires

Vidéotron Service Affaires

L'équipe de Vidéotron Service Affaires.


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